Warranty
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Concerned about always offering you an excellent service, registering your warranty online will help us to quickly track the information we need about your Osburn heating appliance.
Warranty details
- Wood heating
- Pellet heating
- Others
| Description | Parts | Labour |
|---|---|---|
| Combustion chamber (welds only) and cast iron door frame. | Lifetime* | 5 years |
| Ceramic glass**, plating (manufacturing defect**), and convector air-mate. | Lifetime* | N/A |
| Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), vermiculite, C-Cast or equivalent baffle**, secondary air tubes**, removable stainless steel combustion chamber, deflectors, and supports. | 7 years* | N/A |
| Handle assembly, glass retainers and air control mechanism. | 5 years | 3 years |
| Removable carbon steel combustion chamber components. | 5 years | N/A |
| Standard and optional blower, heat sensors, switches, rheostat, wiring, and electronics. | 2 years | 1 year |
| Paint (peeling**), gaskets, insulation, ceramic fiber blankets, refractory bricks (fireplace only*), and other options. | 1 year | N/A |
| All parts replaced under the warranty. | 90 days | N/A |
*Limited to one replacement **Picture required
| Description | Parts | Labour |
|---|---|---|
| Combustion chamber (welds only**), heat exchanger (welds only**), and cast iron door frame. | Lifetime | 5 years |
| Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), plating (defective manufacture**), and ceramic glass**. | Lifetime | N/A |
| Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger. | 5 years | 1 year |
| Removable stainless steel components, burn pot, deflectors, supports, and baffle. | 5 years | N/A |
| Blowers, auger motor, PC board, igniter, heat sensors, rheostat, wiring, and other controls. | 2 years | 1 year |
| Paint (peeling**), gaskets, insulation, masonry-like panels**, ceramic logs**, and other options. | 1 year | N/A |
| All parts replaced under the warranty. | 90 days | N/A |
**Picture required.