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OB02700
MATRIX 2700 WOOD INSERT
| Fuel type : | Dry cordwood (16" recommended) |
| Heating area : | 750 - 2,200 Ft2 |
| Maximum heat output : | 80,000 BTU/h (23.4 kW) |
Maximum recommended heating area by climate zone Consult our map
To confirm the availability of this product, visit our WHERE TO BUY section
- Description
- Options/Accessories
- Specs/Manual
- Support/parts
- Reviews (211)
Description
Inspired by nature, the Matrix 2700 insert is a fusion of traditional style and technological innovation. Located in the heart of your living space, the generous viewing area of the Matrix 2700 will invite you to sit back, relax and take in the calm and warmth of its flames. Eco-savvy consumers will appreciate its efficient combustion, quality performance and classic beauty.
This unit comes standard with cast iron faceplate and heat activated blower. Customize the look of this non-catalytic appliance by choosing from a black or brushed silver-plated door overlay and fire screen.
Discover the additional qualities of the Matrix 2700 wood insert
Government incentives may apply to this product.
LEARN MORE
*Any installation must be done according to the data and drawings detailed in the owner’s manual.
90% of the last 50 product owners who have registered their warranty are satisfied with this product.
Options/Accessories
Options
5"Ø FRESH AIR INTAKE KIT
AC01298
5"Ø X 4' INSULATED FLEX PIPE FOR FRESH AIR INTAKE
AC02090
Accessories
Adhesives, gaskets and insulation
HIGH TEMPERATURE RED SILICONE (300 mL- 10.1 FL.OZ.)
AC02040
HIGH TEMPERATURE CLEAR SILICONE (300 mL - 10.1 FL.OZ.)
AC02045
Maintenance products
6" ROUND BRUSH WITH POLYPROPYLENE BRISTLES (3/8" NPT)
AC04500
5' FIBREGLASS ROD (3/8'' NPT)
AC04513
KEVLAR THREAD WOOD STOVE 14'' AND FIREPLACE GLOVES
AC07820
19" KEVLAR THREAD SEWN FIREPLACE GLOVES
AC07822
DRY CLEANING PAD
AC07824
WOOD APPLIANCE GLASS CLEANER (500 mL - 16.9 FL.OZ.)
AC07825
Meters
Options
Fire starters
WOOD PARTICLES AND WAX FIRE STARTER
AC02595
SACHET POUCHES FIRE STARTER
AC02597
Specs/Manual
Appliance performance (1)
| Fuel type : | Dry cordwood (16" recommended) | |
| Recommended heating area-ft² : () | 750 - 2,200 | |
| Overall firebox volume-ft³ : | 2.5 | |
| EPA loading volume-ft³ : | 1.94 | |
| Maximum burn time : () | 8 h | |
| Maximum heat output-dry cordwood : (2) | 80,000 BTU/h (23.4 kW) | |
| Overall heat output rate < : (2) (3) | 12,700 BTU/h (3.72 kW) to 60,700 BTU/h (17.79 kW) | |
| Average overall efficiency (dry cordwood) : (3) | 64 % (HHV) (4) | 68 % (LHV) (5) |
| Optimum overall efficiency : (6) (7) | 70 % | |
| Optimum heat transfer efficiency : (8) | 68 % | |
| Average particulate emissions rate : (9) | 1.2 g/h | |
| Average CO : (10) | 98 g/h | |
(1) Values are as measured per test method, except for the recommended heating area, firebox volume, maximum burn time and maximum heat output.
() Recommended heating area and maximum burn time may vary subject to location in home, chimney draft,heat loss factors, climate, fuel type and other variables. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.
(2) The maximum heat output (dry cordwood) is based on a loading density varying between 15 lb/ft³ and 20 lb/ft³ and reloading intervals ranging from 60 to 120 minutes. Other performances are based on a fuel load prescribed by the standard without any reloading between start and finish. The specified loading density varies between 7 lb/ft³ and 12 lb/ft³. The moisture content is between 19% and 25%.
(3) As measured per CSA B415.1-10 stack loss method.
(4) Higher Heating Value of the fuel.
(5) Lower Heating Value of the fuel.
(6) Performances based on a fuel load prescribed by the standard at 7 lb/ft³ and with a moisture content between 19% and 25%.
(7) Optimum overall efficiency at a specific burn rate (LHV).
(8) The optimum heat transfer efficiency is for the low burn rate (using HHV) and represents the appliance’s ability to convert the energy contained in the wood logs into energy transferred to the room in the form of heat and does not take into account the chemical losses during combustion.
(9) This appliance is officially tested and certified by an independent agency.
(10) Carbon monoxyde.
General features
| Combustion technology | Non-catalytic |
| High-efficiency certified appliance | Yes, EPA 2020 approved |
| Maximum log length | 20" |
| Log positioning | Loading over width |
| Chimney diameter | 6" |
| Flue outlet diameter | 6" |
| Type of chimney | Liner - ULC-S635, CAN/ULC-S640, UL1777 |
| Minimum chimney height (feet) | 15' |
| Baffle type | C-Cast or equivalent |
| Approved for a mobile home installation | No |
| Shipping Weight | 535 lb (243kg) |
| Door type | Single, glass with cast iron frame |
| Glass type | Ceramic glass |
| Glass surface – dimensions (Width X Height) | 24 3/8" X 12 5/8" |
| Glass air-wash system | Yes |
| Premium quality blower included (CFM) | 176 |
| Overall dimension (Height) | 30 1/8" |
| Overall dimension (Width) | 43 5/8" |
| Overall dimension (Depth) | 27 1/4" |
| Door opening – dimension (Height) | 10 1/2" |
| Door opening - dimension (Width) | 25 3/8" |
| Firebox – dimension (Height) | 12 3/8" |
| Firebox – dimension (Width) | 22 5/8" |
| Firebox – dimension (Depth) | 12 7/8" |
| Moulded refractory bricks | Yes |
| Stainless-steel secondary-air system improving gas combustion | Yes |
| Adjustable threaded legs | Yes |
| Steel thickness – body | 3/16'' |
| Steel thickness – top | 3/16'' |
| Fireplace opening – minimum (Height) | 27 1/8" |
| Fireplace opening – minimum (Width) | 31 3/4" |
| Fireplace opening – minimum (Depth) | 22 1/8" |
| USA standard (emissions) | EPA |
| Canadian Standard (emissions) | CSA B415.1-10 |
| USA standard (safety) | UL 1482, UL 737 |
| Canadian standard (safety) | ULC S628 |
| Tested and listed as per applicable standards | By an accredited laboratory (CAN/USA) |
| Warranty | Limited lifetime |
|
Minimum clearances to combustibles*
(Data expressed in inches. 1 inch = 25.4 mm) |
||
| Canada | United-States | |
| Clearance – top (measured from the platform on which the appliance is installed)** | 84" | 84" |
| Clearance – combustible side mantle to unit | 9 1/2" | 9 1/2" |
| Clearance – combustible top mantle to unit | 12" | 12" |
| Clearance – combustible side wall to unit | 19" | 19" |
| Clearance – minimum floor protection in front of the appliance | 18" | 16" |
| Clearance - from the top of the unit to the shelf | 12" | |
| Clearance – from the top of the insert to the shelf | 12" | |
|
* The information given on the certification label affixed to the appliance always overrides the information published in any other media (owner's manual, catalogues, flyers, magazines and/or web sites). |
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** Some appliances have been tested with a low ceiling. Before setting up your unit, refer to the installation manual. |
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Support/parts
Need a replacement part for your appliance?
We have everything you need! Buy it online or from your local dealer.
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CONTACT-US !
1-418-908-8002
Monday to Friday
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Do I need an EPA certified or CSAB415.1-10 certified heater?
You first have to identify what your needs are. If you are looking for ambiance, a temporary heat source in a cottage or a camp, or a simple back-up heat source in case of power failure, you do not necessarily need to invest more money in order to buy an EPA or CSAB415.1-10 certified wood heater. However, if your goal is to heat on a regular basis, the extra dollars will prove to be a good investment. Furthermore, it must be noted that certified heaters release up to 90% less particles into the atmosphere, which makes wood a renewable and clean source of heat. As a result, if the style and size of the heater you are looking for is available in a certified version, it is highly recommended that you invest in this advanced combustion technology. You will help the environment and reduce your wood consumption by up to 30%.
NOTE: If you live in the United Sates, British Columbia, Ontario, Quebec, Nova Scotia, New Brunswick or Newfoundland, EPA certified wood heaters are mandatory. Exceptions apply for certain categories of products, such as decorative fireplaces. Certain municipalities may also have by-laws that require the installation of an EPA or CSAB415.1-10 wood heater, even though the province does not have an official regulation on wood heating. It must also be noted that in Canada, the CSAB415.1-10 Standard is equivalent to the EPA Standard. A wood heater that meets this Standard will generally comply with the regulation in place.
How do I determine the size of heater I need and where should I install it?
Before answering this question, it is very important that you clearly identify what your needs are. Some people will buy a heater simply to enhance the ambiance of a room, while others will buy a heater as their main source of heat. There is no good or bad reason for buying a wood-heat system. If you simply want to enhance the ambiance of a room, most small to medium size heaters will suit your needs. Simply chose the style you like best, and put the unit in the room where you spend the most time. The heat and look of a glowing fire will create an atmosphere of warmth and coziness.
If your primary need is to heat, you must verify the heating capacity of your heater based on the technical data provided by the manufacturer. For instance, if you want to heat an 800-square-foot area on one floor, you need to buy a heater with a minimum capacity of 800 sq. ft.
If you need to heat more than one floor, keep in mind that heat rises. Therefore, a heater located in your basement will help you heat the main floor as well. However, the contrary is not true; a heater located on the main floor (ground floor) will not heat the basement. Keep in mind also that the more divisions there are in the house, the harder it will be to distribute the heat evenly.
If you need to heat two floors, calculate the surface of the lower floor. Then, add 50% of the surface of the upper floor. For instance, if you install a wood-heating system in the basement and you have 800 sq.ft., you will need a heater with a minimum capacity of 1,200 sq.ft. (800 + 400 = 1,200.
If you need to heat more than two floors, calculate the surface of the lower floor (where the wood-heating system is located). Then, add 50% of the surface of the middle floor, and 25% of the surface of the upper floor. For instance, if you install a heater in the basement and you have 800 sq.ft., you will need a heater with a minimum capacity of 1,400 sq.ft. (800+400+200= 1,400). Consult the drawing below. It will help you understand the explanations provided in this section.
REMEMBER: We are talking about "zone" heating, not central heating. The room where the heater is located and the rooms directly above it will always reach higher temperatures than the rooms distant from the unit. If you want an even temperature throughout the house, you need to consider a central heating system, such as a warm air wood furnace. Furthermore, you must keep in mind that the size of the heater you need may vary based on the insulation of your house, its exposure to wind, and the number of windows. It will always be prudent to buy a heater with a capacity that is slightly higher than the minimum capacity that you need. For instance, if you need a minimum capacity of 1,400 sq.ft., it will be more prudent to buy a heater with a capacity of 1,600 sq.ft., if not 1,800 sq.ft. There are three main advantages in buying a larger appliance: the increased heating capacity, the ease of loading more and larger logs (as a result of the greater firebox volume), and the increased combustion time (given the higher loading capacity).
The drawing above gives an example of the minimum heating capacity required for a wood-heating system installed in a house with three floors of 800 sq.ft. each. We assume that the house is well insulated and that air can circulate between each floor through an open stairway and/or floor traps.
Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?
EPA refers to the CSAB415.1-10 standard for the calculation of the appliance’s efficiency. The efficiency reported as per EPA’s directives consists of an average between four different burn rates, ranging from the lowest burn rate (air intake completely closed) to the highest burn rate (air intake completely open). The optimum efficiency that we publicize is the efficiency obtained according to the same test data, but for the low burn rate only. This efficiency is more realistic for a majority of users whose heating needs require that the unit be used to maximize burn times.
Does my heater qualify under the LEED program?
The Leadership in Energy and Environmental Design
(LEED) Green Building Rating System™ encourages and accelerates global adoption
of sustainable green building and development practices through the creation
and implementation of universally understood and accepted tools and performance
criteria. LEED is a third-party certification program and an internationally
accepted benchmark for the design, construction and operation of high
performance green buildings. It provides building owners and operators the
tools they need to have an immediate and measurable impact on their buildings’
performance.
The Canadian Green Building Council (CGBC) certifies LEED projects. The Certification is based on the total point score achieved, following an independent review and an audit of selected Credits. With four possible levels of certification (certified, silver, gold and platinum), LEED® is flexible enough to accommodate a wide range of green building strategies that best fit the constraints and goals of particular projects. The Canadian rating systems are an adaptation of the US Green Building Council's (USGBC) LEED Green Building Rating System, tailored specifically for Canadian climates, construction practices and regulations. The rating systems are adapted to the Canadian market through an inclusive process that engages stakeholders and experts representing the various sectors of the Canadian industry.
Wood or pellet stoves, fireplaces, and inserts can qualify under LEED and obtain up to one point provided that they meet the following criteria.
Why doesn't my heater produce enough heat?
Possible causes and solutions:
1- The moisture content of your wood is too high.
Solution: Make sure you use good, seasoned wood. The wood you burn plays an important role in the overall performance of your heater. Your wood should have been properly dried for about one year. Furthermore, it is better to use hardwood, such as oak, maple, beech, or ash. For the same volume, hardwood will produce more heat. Storage is also very important. Wood that has been cut for one, two or even more years, will not necessarily be dry if it has been stored in poor conditions. Under extreme conditions, it may have rotted instead of drying. Smaller pieces of wood will dry faster. The wood should be stored in a place where the grass is not too long, and where the wind will be able to circulate between the logs. A 12-inch gap should be kept between the cords. The wood should be placed in the sunniest area and should be protected from the rain and snow on top, but not on the sides. Use a moisture reader to measure the moisture content of your wood. Ideally, it should be below 25%.
2- The air control mechanism is not open enough.
Solution: Adjust the air control mechanism in order to keep the flue temperature within the comfort zone (between 250 °F and 475 °F) on your chimney thermometer. The air control mechanism must always be closed gradually. You need to obtain a good bed of red embers and the logs must be completely lit up before you close the air control completely. This can easily take up to one hour.
3- The logs that you are using are too big.
Solution: Use smaller pieces of wood and place them to allow proper air circulation between the logs. The same weight of wood cut in many small pieces will produce more heat than fewer, larger logs. Only add big logs when you have a good bed of red embers. Logs with a diameter exceeding 6 inches should always be split. Avoid stacking logs to the top of the firebox.
4- The chimney draft is too weak.
Solution #1: In many cases, a weak draft is simply due to insufficient heat in the exhaust system. Build a small, intense fire, and leave the door ajar (never leave the heater unattended). Before inserting larger logs, use dry kindling to obtain a good bed of red embers. Gradually increase the size of the logs. Close the unit’s door when you reach a flue temperature of approximately 475 °F on the chimney thermometer. Leave the air intake fully open for approximately 15 minutes. Then, gradually close the air intake control. Note that there is no danger in letting the temperature inside the flue reach approximately 700 °F during the start-up. This is even favorable in order to properly start your heater. You must, however, avoid maintaining excessive temperatures (above the comfort zone on your thermometer) during a long period of time. Your chimney thermometer should be positioned on the exhaust pipe, approximately 18 inches above the unit.
Solution #2: Your heater may not have all the oxygen it needs to allow for a sufficient draft. You first need to ensure that the room where the heater is located is sufficiently large and well ventilated. Open the nearest window by approximately 2 inches. If you notice a significant improvement, it is a sign that the unit needs more oxygen. The room may be too insulated or too small. Without an additional source of oxygen, the draft will remain weak and cause the glass stay dirty.
Solution #3: The chimney may be too short. In order to obtain a sufficient draft, your chimney must have a minimum height. Twelve feet (from the heater to the chimney cap outside the house) is a minimum. A height of 15 feet or higher is ideal.
Solution #4: Your exhaust system may be too restrictive or may lack a sufficient rise. Ideally, your exhaust system should not have more than one 90° elbow. Furthermore, all horizontal sections should be as short as possible and have a minimum slope of ¼" per foot.
Solution #5: Your exhaust system may be oversized. When your chimney is oversized, the volume of air that needs to be warmed-up is larger. It is therefore difficult to reach temperatures that will allow for a sufficient draft. Most advanced combustion systems (those certified to EPA/CSAB415.1-10) have a 6" flue outlet (152 mm). If your exhaust system does not have a 6" diameter, a solution is to insert a stainless liner with a 6" diameter inside the exhaust system.
If you have verified all the points mentioned above and your heater works fine, but still does not produce enough heat, you may be asking for more than what your appliance can realistically give you.
Stoves, fireplaces, and inserts are used for "zone heating”. It is normal that the heat is distributed unevenly inside your home. It will always be colder in the rooms that are distant from the heater. Furthermore, since heat rises, a heater located at the ground-floor level will not heat your basement.
Solution 6: It is possible to increase heat circulation between the floors by installing floor traps. The location of your heater is also important. Try to install it in a central location. If you want to heat both your basement and the ground floor, install your heater in the basement. The heat will rise to the upper floors. Verify that the area you try to heat respects your appliance’s heating capacity. Your appliance’s heating capacity can be found on the printed literature, in the owner’s manual, or in the technical data section on our web site. Keep in mind that your appliance's heating capacity assumes optimum conditions. It may be too low in situations where a house is poorly insulated, or highly exposed to wind. If you already have an appliance with a high heating capacity that works normally but does not heat enough, you probably need a central heating system, such as a warm air wood furnace.
Why does the fire go out when I close the loading door?
Possible causes and solutions:
1- The moisture content of your wood is too high.
Solution: Make sure you use good, seasoned cord wood. The wood you burn plays an important role in the overall performance of your heater. Your wood should have been properly dried for approximately one year. Storage is also key. Wood that has been cut for one, two or even more years will not necessarily be dry if it has been stored in poor conditions. Under extreme conditions, it may have rotten instead of drying. Smaller pieces of wood will dry faster. The wood should be stored in a place where the grass is not too long, and where the wind will be able to circulate between the logs. A 12-inch gap should be kept between the cords. The wood should be placed in the sunniest area and should be protected from the rain and snow on top, but not on the sides. Use a moisture reader to measure the moisture content of your wood. Ideally, it should be below 25%.
2- The air control mechanism is not open enough.
Solution: Adjust the air control mechanism in order to keep the flue temperature within the comfort zone (between 250 °F and 475 °F) on your chimney thermometer. The air control mechanism must always be closed gradually. You need to obtain a good bed of red embers and the logs must be completely lit up before you close the air control completely. This can easily take up to one hour.
3- The logs that you are using are too big.
Solution: Use smaller pieces of wood and place them to allow proper air circulation between the logs. The same weight of wood cut in many small pieces will produce more heat than fewer, larger logs. Only add big logs when you have a good bed of red embers. Logs with a diameter exceeding 6 inches should always be split. Avoid stacking logs to the top of the firebox.
4- The chimney draft is too weak.
Solution #1: In many cases, a weak draft is simply due to insufficient heat in the exhaust system. Build a small, intense fire, and leave the door ajar (never leave the heater unattended). Before inserting larger logs, use dry kindling to obtain a good bed of red embers. Gradually increase the size of the logs. Close the unit’s door when you reach a flue temperature of approximately 475 °F on the chimney thermometer. Leave the air intake fully open for approximately 15 minutes. Then, gradually close the air intake control. Note that there is no danger in letting the temperature inside the flue reach approximately 700 °F during the start-up. This is even favorable in order to properly start your heater. You must, however, avoid maintaining excessive temperatures (above the comfort zone on your thermometer) during a long period of time. Your chimney thermometer should be positioned on the exhaust pipe, approximately 18 inches above the unit.
Solution #2: Your heater may not have all the oxygen it needs to allow for a sufficient draft. You first need to ensure that the room where the heater is located is sufficiently large and well ventilated. Open the nearest window by approximately 2 inches. If you notice a significant improvement, it is a sign that the unit needs more oxygen. The room may be too insulated or too small. Without an additional source of oxygen, the draft will remain weak and cause the glass stay dirty.
Solution #3: The chimney may be too short. In order to obtain a sufficient draft, your chimney must have a minimum height. Twelve feet (from the heater to the chimney cap outside the house) is a minimum. A height of 15 feet or higher is ideal.
Solution #4: Your exhaust system may be too tortuous or may lack a sufficiently steep slope. Ideally, your exhaust system should not have more than one 90° elbow. Furthermore, all horizontal sections should be as short as possible and have a minimum slope of 1/4" per foot.
Solution #5: Your exhaust system may be oversized. When your chimney is oversized, the volume of air that needs to be warmed-up is larger. It is therefore difficult to reach temperatures that will allow for a sufficient draft. Most advanced combustion systems (those certified to EPA/CSAB415.1-10) have a 6" flue outlet (152 mm). If your exhaust system does not have a 6" diameter, a solution is to insert a stainless liner with a 6" diameter inside the exhaust system.
Why is the BTU according to EPA test data smaller than the one advertised?
You will notice a difference between the BTU output as per the EPA’s test data and what is advertised on our web site and/or product literature. The maximum BTU output we advertise is what will be obtained with a full load of seasoned cordwood inserted inside the firebox. The EPA output, on the other hand, is what has been obtained during emissions testing. The EPA test procedure requires that a special type of wood is used and positioned inside the firebox in a manner that does not represent the way the firebox volume would normally be utilized using seasoned cordwood. The EPA test load is typically much smaller. Hence, the BTU as per the EPA’s test data is reduced. The BTU output that should be considered by a normal user is the one we advertise for seasoned cordwood.
Will my insert work in the case of a power failure?
What burn time will I get from my wood heater?
The combustion time for an EPA or CSAB415.1-10 certified, non-catalytic wood appliance depends on many factors, the most important being the size of its firebox. Heaters with a 2.0 cubic foot firebox or more will normally have longer burn-times. From 6 to 8 hours is about the burn time you will get. Some companies will advertise longer burn times, but be careful, this calculation is made from the time you light the fire to the time there is absolutely no combustible left into the firebox. No matter what the appliance model is, the maximum BTU output will be obtained over approximately 33% of the total burn cycle. This represents 2 to 3 hours for a medium-size stove. So realistically, you will have to reload the unit every 3 or 4 hours in order to get the maximum heat out of your appliance when you are home. If you don’t reload the heater and let it burn the remaining fuel, your output will slowly decrease until there is no useful heat left to produce (we call this the “tail end” of the combustion cycle). This “tail end” will provide heat for another 4 to 5 hours. So if you are looking for a 6 to 8-hour burn time, make sure you choose an EPA or CSAB415.1-10 certified wood heater with a BTU output (using cordwood) of 60,000 BTU or more. Appliances with that kind of output all have fairly large fireboxes. If you are going to rely mostly on wood for heating and your house has more than 2,000 square feet, do not hesitate to choose one of our larger units (>85,000 BTU). Those appliances will have a burn time of approximately 8 to 10 hours.
What is the advantage of installing a wood insert into a masonry fireplace?
An insert is a specially designed appliance intended for installation into a masonry fireplace. Inserts are used to convert conventional masonry fireplaces into effective heating systems. The insert firebox is surrounded by an outer shell. Room air flows between the insert body and the outer shell where it is heated before being returned to the room by natural convection or transferred mechanically. Most of the heat is delivered to the room instead of being trapped behind the insert in the masonry structure. A decorative faceplate covers the space between the insert and the fireplace opening.
A Guide to Residential Wood Heating
Why does my wood insert blower not move a lot of air?
All of our inserts and blowers are designed to complement each other. It is a matter of achieving the greatest amount of heat transfer from the unit. The key is to design the insert so air can move and extract the greatest amount of heat without cooling the firebox and hindering the efficiency of the unit. If the blower velocity were to be increased, it would give the impression that the unit heats more. However, it would actually blow cooler air and reduce the unit's efficiency. A hot firebox will burn better and cleaner. A slower but hotter air displacement is therefore always preferable. The same principle applies to the heat sensor available on many models. It is better for the heat sensor to activate the blower later, when the unit is very hot, rather than activating it too early and blow cooler air when the unit is still completing its start-up phase.
Can I install a liner with a 5-inch or 5.5-inch diameter?
Reviews
Susan Breslin
- 2025-04-14
Michael Kaganek
- 2025-03-24
Insert came in very well crated and undamaged, Installation was easy, I only had to drill out one opening in the surround bracket as it didn't match the screw location by 1/8". The design and overall look is beautiful. My only concern is that after initial burn for 5 hours the thermostatically controlled automatic fan feature did not turn on. Only manual operation worked. The switch in the unit has only 2 positions vs operation manual which describes switch with 3 positions. I hope that's not the reason. I will try again and see what happens. Perhaps the switch or the thermostat needs replacement.
Nicholas Skapura
- 2025-03-06
Works really well and is a great addition to the ambiance of the room.
Vicky Howard
- 2025-03-04
Rino Mozzicato
- 2025-02-26
Richard Jay
- 2025-02-18
Ben Clarke
- 2025-02-09
The fireplace looks great. Very happy with the purchase.
George Teaney
- 2025-02-06
Mike Langis
- 2025-01-05
Jim Mentink
- 2025-01-04
Chris Dunn
- 2024-12-30
Chris Rich
- 2024-12-25
Anthony Caiafa
- 2024-12-13
Kevin Kraft
- 2024-12-12
Antoine Marclay
- 2024-12-09
Efficace et esthétique. Je suis satifait.
Lisa DeGroff
- 2024-12-04
Marc Shamasian
- 2024-11-25
Franklin Good
- 2024-11-21
Tony Michael
- 2024-11-19
Lukas Steffensmeier
- 2024-11-18
Lukas Steffensmeier
- 2024-11-18
Ben Brown
- 2024-11-17
jeff cooper
- 2024-11-17
Blower switch was advertised as 3 position with one position being for an automatic mode. The unit only has an off and of switch with a seperate variable speed adjustment
Sean Shanahan
- 2024-11-12
Billy Davenport
- 2024-11-12
Very pleased with product does a great job.
Shawn Hartley
- 2024-11-12
Mackenzie Polseno
- 2024-11-09
Zack Ney
- 2024-11-09
The stove is nice but it is very difficult to get good secondary burn and have it last much longer than 2 hours unlike the 8 hours in the best estimate. I absolutely stuffed the firebox to the maximum with 16 inch to 20 inch split seasoned hardwood that I tested with my moisture meter to be 15% and had a fresh hot bed of coals and the fire was gone in two hours. The Three nights I've used the unit so far I have woken up to an ice cold house at 06.30 after cramming the firebox full at 23.30 and often the glass is completely black with creosote. Additionally, I have the firescreen door. For $300 you would think it would be a bit higher quality, not to mention THE DIRECTIONS ARE UPSIDE DOWN AND INCORRECT! The insertion and removal of the firescreen door has been scratching my stove paint off. And the directions are upside down?! for $300?! I expected better.
John Stevenson
- 2024-11-08
Erica DeMarco
- 2024-10-31
Chris Lewis
- 2024-10-26
Absolutely beautiful stove, huge glass area to view the flames. Our installer, Fireheart Chimney, installed the unit before I could locate the serial #
Mylène Vermette
- 2024-10-24
Dorothy Hurt
- 2024-10-23
Kaylee Johnson
- 2024-10-16
I am very impressed by this insert just by looks and craftsmanship alone. I haven't had a chance to use it yet but I can't wait to see it in action and how well it heats my home!!
Lauren Johnson
- 2024-10-10
Noah Hale
- 2024-09-21
I haven't used yet, but install went smoothly and product is gorgeous.
Elizabeth Roddy
- 2024-09-16
Scott MacClintic
- 2024-09-06
Installation was straight forward with detailed instructions. Cast iron construction is rugged and HEAVY! Moving it into the house was most challenging part of the entire installation.
Kay McCord
- 2024-08-29
So far I like unit, however, the fireplace screen falls off unit with very little pressure on the door. I will be returning it.
Carrie Porter
- 2024-08-21
love it so far!
William A Kohn Jr
- 2024-07-18
It looks good and Dr Flue did a good job installing it. I have about 4 months before I start to use it.
Josh Van De Hey
- 2024-07-17
Mark Allegro
- 2024-06-14
Steve Wolff
- 2024-05-11
Just had my osburn matrix 2700 installed by a mason. The installation was not without issues, the chimney liner (from osburn) is attached at the backside of the unit, which is only held by 3 sheet metal screws at the front side so when the unit was slid back into the firebox the entire aft part of the liner flange lifted free of the unit leaving roughly a 3/4" gap which would have allowed smoke and possibly sparks from the fire to escape into the free space outside the insert, not good. I found this after the mason installed the unit so then an "adapter" had to be installed which was not without its own issues. Next, the manual states the blower motor switch is a three position switch, (1) auto (2) off (3) on. My unit has a two position switch, on and off and the blower will run continuously with the switch in the "on" position. Seems to me there is no thermostatic switch, which the instructions state there is, which would turn the blower on when a specified temp in the firebox is reached. Of course there is no wiring diagram to check the wiring so troubleshooting is limited. I can't give a complete or accurate review but so far I'm not impressed, but frustrated by the lack of useful information.
Sylvio Bourque
- 2024-05-11
very nice product. I Love it
Nina Dustin
- 2024-04-29
Richard McGough
- 2024-04-03
Very nice unit. I wish the fire box was a little larger, but I can and will work around that. It is providing the heat that I hoped for. Also, very aesthetic in our home. No complaints.
Mike Moore
- 2024-04-02
Ian Johnson
- 2024-03-27
Mark Marianelli
- 2024-03-08
Barry Downey
- 2024-02-28
Jeff Powell
- 2024-02-26
james caldwell
- 2024-02-20
It was just installed so I need more time to really evaluate the insert. That said, it looks great and seems to be working well.
ANTHONY MUEHLFELD
- 2024-02-14
André de Repentigny
- 2024-02-12
heats up the house like never before. With proper airflow our living room is on average 28°C. Very happy parrot in our home!
Kristen Pyle
- 2024-01-31
Lynn Cheney
- 2024-01-31
It’s only been a week that we’ve been using our Matrix 2700 fireplace insert and so far I’m Very happy with it. The window is much larger than our wood stove had been and it actually holds larger logs. I also love the design. The look fits our house perfect. Couldn't be more pleased.
Bernard Boily
- 2024-01-27
Très content.
Jarad Pingree
- 2024-01-14
Love it. Just need to figure out why the automatic switch for the blower isn’t working!!
Sarah deLone
- 2024-01-12
Michael Luzzi
- 2024-01-03
Austin Showalter
- 2024-01-01
GUY BÉLAIR
- 2023-12-24
David Murphy
- 2023-12-22
So far so good but disappointed that the temperature sensing blower feature has been eliminated without notice.
Douglas MacNaughton
- 2023-12-13
Raynald Riviere
- 2023-12-12
Tres beau dans notre foyer de pierres naturelles.
Michael Carroll
- 2023-12-07
jonathan auxier
- 2023-11-30
Robert Kraft
- 2023-11-30
Cecil Christopher
- 2023-11-30
Gabriela Steinmetz Lee
- 2023-11-28
John Blanchard
- 2023-11-23
Great product efficiency, but the power of the blower is not as high quality as my old unit.
Robert Cislo
- 2023-11-22
Robert Cislo
- 2023-11-22
John Herlinger
- 2023-11-21
Anthony Traverse
- 2023-11-21
Bobby Allen
- 2023-11-21
Chas Caruso
- 2023-11-17
Mike Miller
- 2023-11-16
Was on time and answered all my questions
Timothy Breen
- 2023-11-12
Edgar Parenti
- 2023-11-04
Easy to light works efficiently
Edward Buley
- 2023-10-25
We love the insert - need to fix the switch
Drew Oyler
- 2023-10-25
Lisa Rothenburger
- 2023-10-20
Mark Hollis
- 2023-10-20
Christine Newton
- 2023-10-16
Jim Repp
- 2023-10-15
ANTHONY GOODMAN
- 2023-10-13
Alain Regimbald
- 2023-10-06
Même après avoir fait bien ramoner la cheminée avant l’installation, il y a encore une odeur de fumée. Le vendeur nous avait pourtant dit qu’après un bon ramonage il n’y aurait pas d’odeur de feu restant.
Todd Hendershott
- 2023-10-03
I haven't used this product yet but the installers did a nice job and it looks good. Can't wait to use it.
John Gagel
- 2023-09-25
Gary Konrath
- 2023-09-22
Kelvin Pitts
- 2023-09-13
Gary Konrath
- 2023-09-13
Gary Konrath
- 2023-09-13
Lisa DeGroff
- 2023-09-10
Carrie Black
- 2023-08-23
Blower doesn’t work properly. Contractor will replace with new unit. Recent use caused a smoke smell in the cabin. It doesn’t seem to have enough airflow with the damper fully open. Have doubts that the unit will heat the 700 sq ft cabin at 30° F.
Thomas Bacha
- 2023-08-05
Very happy with the unit.
Cynthia Bennett
- 2023-08-01
John Gagel
- 2023-06-28
Leah Kalish
- 2023-05-22
This wood burning fireplace insert saved us. We love it. It's the next best thing to a fireplace and heats up the room even better.
Kevin Yatarola
- 2023-05-01
Kym Antonation
- 2023-04-07
Adam Biesterveld
- 2023-04-02
Matt McBride
- 2023-03-29
Very happy with my new insert. I did a lot of research before purchasing and I'm happy I decided on Osburn. My insert burns great and is very stylish.
denise helly
- 2023-03-26
Gregory Dowd
- 2023-03-22
Jake Miller
- 2023-03-09
Great wood burning insert. Easy to install, easy to use, great heat source.
Chris Fessides
- 2023-03-04
Eli Snell
- 2023-02-05
We are very satisfied with our Matrix 2700! Our home is super warm and we simply love it
Don Robson
- 2023-02-03
Phillip Fletcher
- 2023-01-11
Jay Eisner
- 2023-01-10
John Storm
- 2023-01-05
Jerrold Ewaka
- 2022-12-27
This is the second matrix 2700 I bought
Frederick Presley
- 2022-12-21
Just installed. Looks great in the space. Can't wait to fire it up!
Brian Hoffman
- 2022-12-19
Vincent Tamburrini
- 2022-12-17
paul kushner
- 2022-12-17
JAMES BIEWER
- 2022-12-12
Jeffrey Warneke
- 2022-12-10
Thomas Zahn
- 2022-12-10
This is a good solid stove. I like everything about it, the only thing I would change is have a damper that could allow more draft.
Joshua Thomas
- 2022-12-09
Lawrence Swoboda
- 2022-12-03
The Matrix 2700 is great. I purchased two of them for two fireplaces in my house. So far only the first has been installed, and it looks and works beautifully. I'm looking forward to having the second unit installed sometime in January when it's shipped from the factory.
Richard Doperalski
- 2022-12-01
Marc Shamasian
- 2022-11-28
El Tee Enn
- 2022-11-20
This is a nice looking stove but has some issues. This is our second season using the stove and overall it is working good. My chief complaint is the fan. It is REALLY loud. Also, no matter how good your wood is that you burn, the glass get extremely dirty very quickly. Those issues aside, the stove puts out pretty good heat and has a decent burn time.
Stacy Heinatz
- 2022-11-18
David Foley
- 2022-11-14
Jeff Schaeffer
- 2022-11-13
Thomas Fellona
- 2022-11-11
Wendy Kull
- 2022-11-10
Stacy Patton
- 2022-11-08
Todd & Patty Bradley
- 2022-11-08
Jefferey Bernier
- 2022-11-01
Cathie Sockett
- 2022-10-30
It’s early in the season, but so far very pleased with the Matrix 2700 wood insert. We live in a big leaky 1868 farmhouse and the insert is doing a great job keeping us warm. Looking forward to seeing how it does this winter and anticipating lots of cozy nights. Added the brushed nickel trim and it is a handsome unit indeed.
Daniel Robbins
- 2022-10-27
Nancy Mele
- 2022-10-24
The stove is a beautiful addition to my fireplace. The insert is flush with the wall. The large window provides a nice view of the fire. The unit is made of high quality materials.
Daniel Rand
- 2022-10-18
Josiah Altis
- 2022-10-13
Jenifer Jones
- 2022-10-12
We love the look and the size of this stove! Our chimney sweep says Osburn’s are excellent quality, top of the line stoves and are very well thought out for cleaning and stuff too.
Yves Bissonnette
- 2022-10-08
Poêle très résistant et efficace c’est notre 2iem puisque que nous en avons un dans le sous-sol
David Gagnon
- 2022-10-03
Darrell Johnson
- 2022-09-29
Margaret Harper
- 2022-09-27
Charles Wurts
- 2022-09-26
Found it! The serial number that is. I registered the wrong one earlier.
Charles Wurts
- 2022-09-26
The serial number proved is from the left side of the unit. I hope this is correct?
Nilka Julio
- 2022-09-25
Timothy Eveler
- 2022-09-11
Greg Lushbaugh
- 2022-06-24
The Matrix 2700 is a very well built unit. Face play of the 2700 is cast iron that has that real feel of crafted materials. Newer technology of the fire bricks inside is very nice. Blower pushes a lot of air.
Paul Carella
- 2022-05-30
Nathan Snavely
- 2022-05-21
Sandra Brown
- 2022-04-13
John Peck
- 2022-04-08
Haven't commenced using yet. Everything is excellent so far.
Margaret Harper
- 2022-03-25
Robert Estrada
- 2022-03-17
Gaétan Demers
- 2022-03-13
Je m' attendais à une performance supérieure .
Rachel Bauer
- 2022-03-11
Very happy with the performance of this insert. Great heat, and the fan is quiet. Incredibly happy with this purchase so far.
Betty Kowalik
- 2022-03-08
We love this unit. We just wish that we could limit the amount of smoke that collects on the glass.
James Berquist
- 2022-02-17
Looks beautiful and adds charm plus function.
Dennis Harvey
- 2022-02-04
Allison Holcomb
- 2022-01-15
So far all I can say about the wood insert (Matrix 2700) is that it is beautiful since we have not used it yet. However, we have been very disappointed in the lack of communication between us and Osburn on shipping delays. They advertise most will be shipping in 5 days but it took 2.5-3 weeks for ours which was fine but then when we receive our wood stove we realized we didn’t have any of our chimney kit parts. It took another 2ish weeks for that to come in AFTER I emailed (and received no response) and called to find out where the parts were. I do not know for sure but it was almost as if they chimney liner kit was forgotten on the original order because the day after I finally got someone on the phone to ask about the parts I got a shipping notification. Seems quite convenient but no way for me to prove. On my Osburn account there was no where that said the chimney parts would come separate or anything of the sort, like a shipment 1 of 2 notification, so I had absolutely no way of knowing they were coming in another shipment and there was no apology for the miscommunication or delay. We also would like to point out that on the website they do not say anything about the chimney parts coming from a different manufacturer other than Osburn but the chimney liner kit we received is definitely not from Osburn. It’s a totally separate manufacturer. If we had known we weren’t paying for a genuine Osburn chimney kit then we would have shopped around.
Barbara Finch
- 2022-01-06
Nice looking unit & puts out plenty of heat for the area i needed.
Charlie Landino
- 2022-01-03
Todd Strampher
- 2021-12-28
the wood insert is very attractive and very large as I am trying to heat a room that is about 1800 sq ft. I have an older home that was built in the late 50s but has modern windows and insulation . the unit doesnt draw as much air as my previous smaller unit and takes more effort to build a hot fire Im going to order an outside air intake assembly and see if it draws any more air. I am using a 6 inch chimney liner that is at least 12 feet tall from the top of the firebox to the top of the cap. I wish the door would have been able to be made with both right and left hand swing options as I would have ordered it with the hinges on the right instead of the left. It heats well but the glass gets dirty easily, I am hoping the outside air will fix that.
Daniel Stone
- 2021-12-24
Jason Allison
- 2021-12-19
Norman Koziatek
- 2021-12-17
joanne martin
- 2021-12-07
Spencer Rodgers
- 2021-12-05
Greg Seiler
- 2021-12-05
Sharon Thompson
- 2021-11-21
Charles Strickland
- 2021-11-17
Nicole Nugent
- 2021-11-05
JULIE MOROCO
- 2021-10-28
Nicole Théorêt-Jacques
- 2021-10-27
paul barsalona
- 2021-10-26
john baratta
- 2021-10-25
Dwight Gaylor
- 2021-10-17
The features and specifications on this insert are impressive but I can't comment on actual performance since I haven't used it yet.
Marc Koontz
- 2021-10-06
I have not used it yet, But it is a Beautiful Stove.
Denis Tanguay
- 2021-10-05
Judith and Robert Mlkvy
- 2021-10-03
Fits nicely and looks great.
Mike Ball
- 2021-09-29
Recent purchase of a new Matrix 2700. I couldn't be more please with the finish, quality and performance of this stove. To date, we have done a few break in burns and the heat output is remarkable. Can't wait for Winter to arrive!
Michael Stojanov
- 2021-08-31
Zachary Pope
- 2021-08-25
Julie Depelteau
- 2021-08-17
Bon service
David Martin
- 2021-05-19
It appears to be an exceptional unit and was cleanly installed by TN Fireplace and Chimney. I think I will be well pleased with it.
Geneviève Ménard
- 2021-05-12
Pierre Grimaud
- 2021-03-07
Insert massif et robuste . Construction semble solide et a l'epreuve du temps. Fini agreable quoique le ventilateur soit un peu bruyant a pleine vitesse.
Stephen Christian
- 2021-01-26
Very happy with this insert. It looks beautiful and is a great accent and upgrade to our home
Robert Fortier
- 2021-01-17
Esthétique parfaite. Très grande ouverture. Pare étincèles pratique. Faible ventilation donc ne pas espérer chauffer votre maison avec le récupérateur de chaleur. Retour de fumée à l'allumage.
Donna Dugan
- 2021-01-08
JAMES BAY
- 2021-01-04
Gaétan Jacques
- 2020-12-18
Josh Araujo
- 2020-12-17
Diane Bouchard
- 2020-12-16
Kevin Holland
- 2020-12-02
So far so good. VERY heavy unit. Large viewing glass. Hoping it works well for my family. Kevin
Kent Underwood
- 2020-11-25
Charles Gaubatz
- 2020-11-08
We have not used the unit as of yet but looks beautiful in our fireplace
Kathleen Fedor
- 2020-11-07
We love the Matrix 2700 fireplace insert. It is amazing. To be able to leave the door open (with a screen) allows us to enjoy the fire with the sights and sounds. All other fireplace inserts were only designed to have a fire with the door closed. You lose the entire experience of the fire by watching it through glass. Osburn gives us the choice to open or close the door. We replaced a gas insert with the wood burning insert and it was the best decision we have made. The insert is built like an engine and is very high quality. I would highly recommend Osburn.
danielle webster
- 2020-11-06
Regina Spooner-Williams
- 2020-10-13
SIMON DICKINSON
- 2020-10-07
mike jones
- 2020-09-12
James & Renee Walburn
- 2020-09-05
Manon Paquette
- 2020-09-02
L'encastrable Matrix 2700 va à merveille dans l'âtre de foyer de notre maison et il donne un cachet qui s'harmonise vraiment bien avec le tout. L'été, nous profitons de la terrasse et du ruisseau de la cours ce qui est très relaxant. Avec cet encastrable, nous savons que la saison froide à venir sera tout aussi relaxante et agréable!
Andrea Nichols
- 2020-08-23
Krystyn Strouse
- 2020-06-22
We look forward to many years of enjoyment.
Elaine Siglow
- 2020-02-18
This is just as advertised. We followed the burn in instructions and can get an all night burn. My husband can sleep all night and we all stay warm! Our old insert, my husband would have to get up every couple hours to put a log on. It's awesome!
Gary Blied
- 2020-02-07
The Osburn Matrix 2700 has exceeded all expectations as has Weldy's in Buchanan, Michigan. Phil and Tom were incredible - left me a very clean and perfect install. They completely briefed me on the best way to break in my insert and have been available for questions since. Awesome insert - even better service from Weldy's in Buchanan, Michigan
Dominic Fournier
- 2019-10-22
Nous venons tout juste de recevoir notre nouvel appareil et il s'intègre parfaitement à notre maison. Nous sommes vraiment satisfait de cet achat qui arrive juste à point avant le début de la saison froide. Une beauté à contempler encore plus une fois allumée!
